Updated MDHHS Orders Expand Restaurant Capacity

FOR IMMEDIATE RELEASE
March 2, 2021
Contact: Lynn Sutfin, 517-241-2112

LANSING, MICH. Today, the Michigan Department of Health and Human Services (MDHHS) updated two of its epidemic orders, allowing for increased capacity limits at various venues, larger residential and nonresidential gatherings and expanded visitation opportunities at residential care facilities. Changes are designed to balance reopening while controlling the spread of COVID-19 and save Michiganders’ lives. Although progress has been made in reduction of hospitalizations, it is crucial that Michiganders continue to mask up and socially distance as we reopen.

“As we continue our vaccine rollout and make steady progress against the virus, we are taking additional incremental steps to re-engage to ensure we are protecting our families and frontline workers and saving lives,” said Gov. Gretchen Whitmer. “Michigan is a national leader in the fight against COVID-19, and our fact-based, data-driven approach will help our state rebuild our economy and resume normal day-to-day activities. As always, mask up, maintain social distancing, and wash your hands. We all have a personal responsibility to slow the spread of the virus so we can end this pandemic together. One of the most important things Michiganders can do is make a plan to get the safe and effective vaccine when it’s available to you.”

“More than 2 million doses of safe and effective COVID-19 vaccine have been administered and a third vaccine will soon be arriving here in Michigan to help us end the pandemic in our state,” said Elizabeth Hertel, MDHHS director. “We continue to monitor the data closely, and based on current trends we are taking another step toward normalcy. We urge Michiganders to continue doing what works and wearing a mask, washing their hands and avoiding crowds.”

MDHHS had been closely monitoring three metrics for stabilization or declines over the past several weeks. As with other states, Michigan’s metrics are mixed. The presence of more infectious variants, such as the B 1.1.7 variant, threatens our progress in control of the epidemic and MDHHS will be monitoring data closely. In recent days:

  • Hospital capacity dedicated to COVID-19 is now at 3.9%. This metric peaked at 19.6% on Tuesday, Dec. 4.
  • Overall case rates: After declining for six weeks, this metric is plateauing at 91.2 cases per million. The rate is similar to what we were at the beginning of October.
  • Positivity rate: is now at 3.7% having increased slightly from last week (3.5%). This metric is similar to where we were at the beginning of October.

With all residents at skilled nursing homes having been offered their first dose of COVID-19 vaccine and a vast majority having had their second dose, the Residential Care Facilities Order goes into effect immediately. The order encourages communal dining and group activities for residents and allows indoor and outdoor visitation in all counties regardless of county risk level. Visitation is allowed as long as the facility has not had a new COVID-19 case in the last 14 days and all indoor visitors ages 13 and older are subject to rapid antigen testing. Testing will help keep residents, staff and families safe while allowing for visitation and an increased quality of life for residents. Adult foster care homes licensed for 12 or fewer residents, hospice facilities, substance use disorder residential facilities and assisted-living facilities are encouraged to implement visitor and staff testing protocols.

Visitors will be required to wear face masks or other personal protective equipment when required by the facility at all times. In general, visitors will need to maintain six feet from residents.

“While we continue to have virus very present across the entire state, our improvements in case numbers, test positivity, and vaccinations mean we can move forward with reopening in an incremental way,” said Dr. Joneigh Khaldun, MDHHS chief medical executive and chief deputy for health. “I am glad we continue to make progress, but that progress is fragile. Everyone should continue to do important things like wearing a mask, washing hands, avoiding large gatherings and getting one of the three safe and effective vaccines when it becomes available to you.”

Changes to the Gatherings and Mask Order go into effect Friday, March 5, and remain in effect through Monday, April 19.

Capacity changes include:

  • Restaurants and bars are allowed to be at 50% capacity up to 100 people. Tables must be six feet apart with no more than six people per table. There is now an 11 p.m. curfew.
  • Indoor non-residential gatherings where people interact across households are permitted up to 25 people, allowing public meetings and other small indoor gatherings to resume.
  • Outdoor non-residential gatherings where people interact across households are permitted up to 300, allowing larger outdoor events to resume.
  • Indoor entertainment venues are allowed to be at 50% capacity, up to 300 people.
  • Exercise facilities are allowed to be at 30% capacity with restrictions on distancing and mask requirements.
  • Retail is allowed to be at 50% capacity.
  • Casinos are allowed to be at 30% capacity.
  • Indoor stadiums and arenas are allowed have 375 if seating capacity is under 10,000; 750 if seating capacity is over 10,000.
  • Outdoor entertainment and recreational facilities may host up to 1,000 patrons.

Indoor residential gatherings are now limited to 15 people from three households, while outdoor residential gatherings can include up to 50 people.

The epidemic order continues to temporarily pause other venues and activities where participants have close physical contacts and are not consistently masked, like water parks. As before, employees who work in jobs that cannot be performed from home can continue to go to work, while employees who can work from home should continue to do so.

Information around this outbreak is changing rapidly. The latest information is available at Michigan.gov/Coronavirus and CDC.gov/Coronavirus. To learn more about the COVID-19 vaccine, visit Michigan.gov/COVIDVaccine.

Healthy boundaries for families during COVID-19

Healthy boundaries for families during COVID-19

Healthy boundaries for families during COVID-19

 

But what about our children? Suddenly deprived of their budding social circles, sequestered away at home with parents and siblings who themselves are grounded at home with work and school — the transition has been a confusing and frustrating process for young ones.

“COVID has taken a toll on everyone, but the most deeply affected group are kids, who’ve suffered through disruptions in how they learn and build relationships,” says Naomi Allen, Founder and CEO of Brightline, a California-based company offering easy-to-use virtual mental health solutions for kids. “Isolated from extended family, friends, classmates, extracurricular activities and holiday traditions, they are among those most affected and the most important investment because they represent our future.”

Brightline tells us that the number of children’s emergency room visits this year for mental health increased by 31% for kids aged 12 through 17, while kids ages 5-11 experienced a 31% increase from March to October alone.

For Anastasia Naftalieva, a certified life and success coach, mental wellness remains at the forefront of her mind. “During this pandemic, I have been working from home with two girls (under two) while running my coaching business,” she tells us. “Having uninterrupted time for focused work is a challenge. While balancing the demands of work and home, having time to yourself as a working parent can also be a challenge.” It’s why she founded the Hey Mom Collective, a self-care and empowerment membership-based community for moms in business.

“Despite the challenges, prioritizing your mental wellness has never been more important,” she stresses. “A recent survey by the American Psychological Association found that 63% of parents feel they’ve lost emotional support during the pandemic. With school and daycare closures, a shift to remote work, or employer lay-offs and business closures, everyday life not only looks different, these lifestyle changes also trigger stress and anxiety for many.”

As the future remains largely uncertain, it’s important to make new adjustments and develop patterns that establish consistency going forward, despite the unusual times. Nowhere is that more important than on the homefront where family members are learning to adjust.

Respecting Family Member’s Boundaries

Today, families are sequestered together in smaller spaces than they are used to, and spending more time together than ever before. This is a significant change from our usual busy, on-the-go lifestyles, and it can certainly take some getting used to.

Everyone has their own opinions when it comes to COVID-19, and some choose to reconvene for the holidays, it’s important to respect one another’s boundaries and establish healthy communication habits going forward.

Having Productive Conversations

It is likely that you will disagree on a topic or two when the family is all together, but there are some ways to positively reinforce productive conversation, no matter which side of the fence you fall on. Reducing family tension in conversation can prevent children from being so overwhelmed.

  1. Give everyone a chance to speak.

Just as you deserve the opportunity to speak, it’s important that you extend others the same courtesy by allowing others to voice their opinion. Even if you disagree, it never hurts to learn another point of view so try to keep an open mind and interrupt as little as possible, so everyone feels respected and welcome.

  1. Practice using positive language.

Conversations can quickly become heated when members disagree, but don’t take the bait. Instead, take a deep breath and remain calm, using positive language to de-escalate what could easily become an ugly situation.

  1. Stick to the facts.

When things get emotional, conversations can quickly spiral out of control. Instead, use facts as much as possible and steer clear from personal opinions.

  1. Don’t be a part of the problem.

It is easy to focus on the negatives, but that accomplishes nothing except increasing agitation. Instead, change your focus to potential solutions, so the conversation takes a more neutral, less combative turn.

  1. Keep an open mind. 

Remember that everyone does not have to agree. COVID-19 has affected people around the world in different ways. Rather than justifying or disputing anyone else’s opinions, respect them as coming from someone you care about.

COVID-19 is an evolving situation with a variety of real and perceived impacts; fear levels and susceptibility range widely among all groups. Regardless of where you land on the scale, choose to focus on the ways you are able to still enjoy one another’s company, because many families this season have been touched by loss.

Visiting Family During The Pandemic

Travel is notably different this year as well. Celebrating the holidays during a pandemic means heavy travel restrictions and even outright travel bans in some places.

Still, many families are planning to hit the road. Prolonged periods of separation combined with the end-of-year holidays motivate many families to travel to be with loved ones.

When making your holiday travel plans, taking extra safety precautions can help protect your family.

Safety Tips For Traveling To See Family Members

  1. Drive whenever possible.

In the privacy of a personal vehicle, you are less susceptible to germs and disease from those around you. By using your own car or even a family member’s vehicle, you can limit your exposure to COVID-19 while away from home.

The Centers for Disease Control and Prevention (CDC) warns that “Airports, bus stations, train stations and rest stops are all places travelers can be exposed to the virus through respiratory droplets.” The amount of time spent in line for security and check-in can pose significant risk to you and your family. It may take a little longer to drive, but it is certainly safer.

  1. Shop in advance.

If you stock up on all of your groceries before you travel, you can beat the crowds. Many shoppers are already hitting the stores, and the numbers are likely to increase as the holidays get closer. You can limit your time in line (and therefore, your exposure) by skipping the last-minute shopping and buying in advance. Ordering groceries for delivery or pickup is another great way to avoid crowded stores.

  1. Get tested.

Before you hit the road, you may want to consider getting tested for COVID-19. Grandparents or those with compromised health are especially high-risk individuals susceptible to viral infections, so if you get tested before your arrival, you can ensure better peace of mind for everyone.

The CDC provides specific guidelines for testing and quarantine after travel: get tested 1-3 days before travel and get again tested 3-5 days after travel is complete. The CDC also recommends staying home for seven days after travel.

  1. Follow state and local guidelines.

When traveling, it is important not only to be cognizant of federal travel guidelines, but also those that may be in place by specific state and local mandates. Before traveling, be sure to regularly check on national, state and local travel and health guidelines so you are aware of the risk and can adjust your plans as necessary. There are several apps designed to provide real-time COVID-19 tracking, and you can also check the CDC’s trip planner to input your destination for specific infection rates and travel guidelines in that specific area.

TSA is also upfront about infection and recovery rates among its own staff, offering the latest details by airport on its Coronavirus (COVID-19) Information page.

Safety Tips For Hosting Family Members

If you are hosting this year, there are some extra preparations you can make to keep the whole brood safe.

  1. Create a “sanitation station.”

In the entryway, lobby or foyer, add a sanitation station where guests can stop to wash their hands to prevent any outside germs from coming inside. You can also include hand sanitizers and masks, so guests have a place to get settled, with a gentle reminder to stay safe.

  1. Request that your family is tested.

Before the family convenes in close quarters, be sure to ask every household to get tested before coming to yours. Traveling family members should exercise the same travel tips we discuss above, with the additional measure of COVID testing before the celebration.

  1. Stock those cleaning supplies.

Before the family arrives, take the time to stock up on extra cleaning supplies. You will need to have more on hand to sanitize each room after it is used. COVID-19 can live on surfaces for hours or even days, depending on the type of surface, so be sure to use a disinfectant to wipe down surfaces. Have extra cleaning supplies ready so you can sanitize each room after your guests are done using them.

  1. Check your home insurance.

When buying home insurance policies, we are typically more concerned with our family that lives with us on a daily basis, but it’s important for your policy to have adequate liability in place for any time visitors are present. If someone is injured in your home, the medical payments portion of your homeowners insurance will typically cover any expenses. Ask your insurer whether you can be held liable if someone contracts COVID-19 in your home, as every policy is different, and your insurer may make special accommodations in light of the pandemic.

Extra Safety Tips For Older and High-Risk Relatives

For the high-risk and older members of the family, there are a few other items worth considering.

  1. Move things outdoors.

Wherever possible and weather permitting, try to move the celebrations outdoors where the family can spread out. It allows you to gather more freely with less risk of exposure.

  1. Avoid direct physical contact.

We traditionally greet our family members with physical affection, but those hugs and kisses are easy ways to transmit viral infections. To keep your family safe, instead use a verbal greeting that lets your relative know that you are happy to see them, but also are invested in their safety.

  1. Wear a mask.

It may seem excessive at home to wear a mask at home, but COVID-19 is easily transmitted through respiratory droplets, and can infect people who are in close proximity. Whenever you are in the same room or within six feet of one another, consider using masks.

Socially Distant Activities

With children stuck at home and boredom ranking at an all-time high, it’s the time for creativity to rescue those kids from their daily monotony. Coronavirus has stripped away normal childhood activities like playdates, sports, activities and even in-person schooling.

It is critical that parents create as normal of a routine as possible for their kids who still need to learn socialization and communication skills, regardless of the pandemic. These are some fun, socially-distant activities that kids can safely enjoy this holiday season.

Socially Distant Activities For Kids

Zoom, FaceTime and similar technologies are a great way for your children to enjoy time with their friends without risk. These virtual playdates allow your children to see and communicate with their friends and classmates without the threat of infection.

During your children’s next playdate, consider one of these fun activities.

  • Scavenger hunt

Put together a list of common household items that can be easily found. Read each item one at a time, giving the children an opportunity to search their home for the item. The first one back in the video frame with the items wins. Not only will the kids get a little physical activity, but it also allows for a little friendly competition.

  • Show and tell

Show and tell is a fun childhood activity that can easily be transitioned to a virtual format. However, you may have to calm excited children and remind them to wait their turn before speaking or sharing.

  • Storytime

Reading children a book instead of watching a video is a great way to spend time with your loved ones, while also reinforcing the lessons they are learning in school. Take turns reading, so the little ones in your life have a chance to practice their reading and speaking skills. Setting up a mini “book club” for kids is also a great alternative that Zoom can help orchestrate.

After-School Activities

With children sheltered indoors, they may be missing the outdoor recess and sports that they typically enjoy. While health guidelines still promote social distancing, parents can help their children get outdoors and soak in some Vitamin D.

  • Bike rides

Gyms and recreational facilities being closed has caused Americans to get back to basics with fitness. A bike ride is one of the ways you can get outside and enjoy physical exercise, and it’s particularly great as a family activity.

  • Freeze dance

Get kids moving with a game of freeze dance if you or another adult is willing to host. Be sure to keep everyone six feet apart, even using hula hoops or cones to provide easy six-foot markers for the kids and create boundaries for the game.

  • Walks and hikes

Daily walks and hikes as a family are a great way to get in extra activity and explore trails or hidden parks in your area. Be sure to limit hikes to just your family to reduce exposure to others.

Resources

If you or your family have been hit especially hard during 2020, you may find these resources beneficial.

Food-Related Resources

The Supplemental Nutrition Assistance Program (SNAP) provides federal assistance from the U.S. Department of Agriculture’s Food and Nutrition Service so that no family goes hungry. To apply, contact your local SNAP office for assistance.

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) uses federal grants to provide state-level support for women and children who need nutritional support.

Calming and Meditation

Apps like Calm and Headspace have skyrocketed in popularity since COVID-19, as people of all ages look for a calming or meditative outlet for their pandemic stress.

Handwashing guidelines

Handwashing instructions can be a little more difficult for children to remember, especially when their impatience gets the better of them. Reinforce healthy handwashing guidelines with the use of simple, easy-to-understand instructions you can post around the house.

Reducing Sibling Conflict

It’s only natural for tempers to flare when confined to close quarters, so it may help to research some new ways to keep the peace while everyone is sequestered indoors.

Preparing For The Holidays

This year, the holidays may look a little different than your children may be used to. There are resources that can help the entire family adjust more easily, such as HealthyChildren.org from the American Academy of Pediatrics.

No matter how you celebrate, there are many ways for you and your whole family to safely enjoy the holidays this year.

Love INC month was a huge success

Love INC month was a huge success

Love INC month was a huge success, filled with love!
We want to thank the entire community for donating items like socks, winter coats, personal care items, cleaning products and towels. The Love INC Clothes Closet and Bed Blessings and Beyond are filled to the brim. These much-needed items will help many vulnerable families in our community.
28 Donors in 28 days
We want to express our sincere appreciation to all those who donated and signed up to be monthly donors. Your generosity will continue to help your neighbors in need, all year long. Donations received helps replace lost income, from the cancellation of our largest annual fundraiser, due to Covid restrictions. If you didn’t get a chance to sign up to be a monthly donor, but are still interested, please text loveincofnoc to 41444, visit our website loveincofnoc.org or click the donate button.
DONATE
Love INC donors have a direct impact on those families struggling right here in our local community. We are grateful for your thoughtfulness.
 
Johnson & Johnson Vaccine Coming to Oakland County

Johnson & Johnson Vaccine Coming to Oakland County

Coulter: First Shipment of Johnson & Johnson COVID Vaccine Coming to Oakland County

​Pontiac, Michigan – Oakland County has learned it will receive its first shipment of single-dose COVID-19 vaccine from Johnson & Johnson tomorrow or Wednesday, County Executive Dave Coulter announced today. Oakland County Health Division is expecting 6,700 doses.

“These Johnson & Johnson doses arriving this week are another ray of hope,” Coulter said. “Our challenge is supply that does not meet our demand, and a third effective vaccine helps.  We look forward to getting more doses into arms of Oakland County residents so we can emerge from the heavy cloud of the pandemic.”

Oakland County Health Division will be working with the Michigan Department of Health and Human Services to determine the guidance for administering the Johnson & Johnson COVID vaccine.

“We now have three vaccines that are effective in preventing serious illness, hospitalization and death,” said Oakland County Medical Director Dr. Russell Faust. “It is important that people follow medical advice – get whatever vaccine you are offered.”

This week, Oakland County Health Division received 16,380 doses from Pfizer, of which 9,360 are first doses; and 4,400 doses from Moderna, of which 900 are first doses. Oakland County is hosting 15 COVID vaccination clinics by appointment only in Holly, Madison Heights, Novi, Pontiac, Rochester, Southfield, Waterford, and West Bloomfield. In addition, Oakland County’s public health nurses are administering second doses at seven long-term care centers.

Top 10 Consumer Complaints of 2020 

Top 10 Consumer Complaints of 2020 

Attorney General Dana Nessel

Media Contacts:

Ryan Jarvi
(c) 517-599-2746

FOR IMMEDIATE RELEASE:
Monday, March 1, 2021

Attorney General Nessel Celebrates National Consumer Protection Week, Announces Top 10 Consumer Complaints of 2020

LANSING – To celebrate the importance of National Consumer Protection Week and to help people make informed decisions about how to safely spend their money, Michigan Attorney General Dana Nessel today announced Michigan‘s Top 10 Consumer Complaints for 2020. Last year, the Michigan Department of Attorney General received and processed nearly 24,000 consumer complaints.

“Each year, my office tracks consumer complaints to ensure that we’re keeping Michiganders informed on crucial details to protect their wallets,” said Nessel. “A common thread every year is the framework bad actors continue to use, which always includes: a sense of urgency, untraceable payment methods, and an offer too good to be true. The Department of Attorney General is committed to being your connection to consumer protection and I encourage everyone to take advantage of the wealth of resources we have to offer during National Consumer Protection Week and beyond.”

The object of any scam is to steal money or obtain personal information by convincing a victim of the need to part with it. Scammers prey on anyone and use clever tactics to convince their victims to hand over money or personal information through deceit, coercion, intimidation, fear and empty promises. These tactics coupled with a sense of urgency put pressure on the victim to make an immediate decision.

More information on scams can be found online at the Attorney General Consumer Alert page. The Federal Trade Commission (FTC) also has a listing of individual scams with great tips on prevention.

Michigan’s Top 10 Consumer Complaint Categories of 2020:

Nessel’s Top 10 list is compiled by analyzing all complaints filed with the Attorney General’s Consumer Protection Team. Thanks to the hard work of the Consumer Protection Team, the Attorney General’s office was able to recover $517,864.10 in consumer refunds, forgiven debt and other recoveries.

  1. Robocalls (5,516 complaints).  As a new category in the top 10, it includes illegal robocalls, telephone solicitations and telemarketing. With the launch of Michigan’s Robocall Crackdown Team in late 2019, Michigan is now recognized as a leader in combatting illegal robocalls. In 2020, Attorney General Nessel joined six other states in filing a major lawsuit against a pair of Texas businesses accused of blasting out billions of illegal robocalls. Rising Eagle Capital Group LLC and JSquared Telecom LLC are both believed to be responsible for more than 42 million illegal robocalls to Michigan residents over a five-month period in 2019 alone.
  2. Price-gouging (4,522 complaints).  This is the first time that price-gouging has made the top 10 list. Most consumers reported significant price increases on items such as face masks, gloves, toiletries, food and other items during the COVID-19 outbreak. In 2020, the Attorney General’s office took action against many businesses and individuals seeking to profit from consumer panic during the pandemic.
  3. Retail (2,433 complaints). Retail complaints include purchases that involved late deliveries or products that were never delivered. Other complaints include the purchases of appliances, furniture and other items that were defective or did not work as advertised.
  4. Telecommunications, Cable, and Satellite TV (1,880 complaints). This category includes complaints against wireless communications, cable and satellite TV services with most of the reports being billing and service issues. (NOTE:  This category does not include robocalls, which has its own category.)
  5. Internet (1,275 complaints).  A significant number of these complaints involve online purchases, as well as computer communications and technology, and internet service providers.
  6. Personal Service Providers (953 complaints).  This category covers dating services, beauty companies, fitness facilities, spas, home security and tax preparation services.
  7. Credit and Financial Concerns (880 complaints). This category covers a variety of areas including debt collection and reporting, credit repair, payday lending and mortgage brokering. In 2020, the department settled a lawsuit against tribal officials associated with an online tribal lender that resulted in the lender discontinuing its services to Michigan residents and collecting only outstanding principal amount on remaining active accounts.
  8. Landlord/Tenant (786 complaints).  This category involves disputes between renters and apartment owners or property management companies, mobile home parks and site operators, as well as condominium associations.  Most complaints report on living conditions and contract disputes.
  9. Motor Vehicle and Automobile (670 complaints). Complaints against used car dealers continue to top this category, followed by auto repair shops, new car dealers and passenger car rentals.  This category involves issues from shoddy repair work to service issues.
  10. Travel (547 complaints). This category includes complaints against travel agents, travel clubs, time-shares and time-share exit companies.

“In a year that was unprecedented in many ways, I want to thank our Consumer Protection Team for their resilience and dedication to ensuring that every complaint was addressed,” said Nessel.

Throughout National Consumer Protection Week and the entire month of March, consumers can follow along on the Department’s FacebookTwitter and Instagram pages for daily consumer protection information.

Your connection to consumer protection is just a click or phone call away. Consumer complaints can be filed online at the Attorney General’s website, or by calling 877-765-8388.

Whitmer Update on the COVID-19 Pandemic

Whitmer Update on the COVID-19 Pandemic

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FOR PLANNING PURPOSES

March 2, 2021

Contact: Press@michigan.gov

 

Governor Whitmer to Provide Update on the COVID-19 Pandemic and Response 

 

LANSING – Today, Governor Gretchen Whitmer, Michigan Department of Health and Human Services (MDHHS) Chief Medical Executive Dr. Joneigh Khaldun, and MDHHS Director Elizabeth Hertel will provide an update regarding COVID-19 and the continued efforts to slow the spread of the virus.

 

WHO:  Governor Gretchen Whitmer

MDHHS Chief Medical Executive Dr. Joneigh Khaldun

MDHHS Director Elizabeth Hertel

WHAT: Press Conference

WHEN: Tuesday, March 2 at 2:00 PM

WHEREPlease see RSVP Information below. 

 

Satellite Coordinates: 

Galaxy 17 K 18 slot Six

Downlink Freq. 12075.0 vertical

Symbol rate:  4.0

FEC:  ¾

DVBS-2/8PSK

1080i

Satellite coordinates provided by WLNS-TV 6

The satellite window will open at 1:50 PM.

 

LIVE STREAM FOR PUBLIC VIEWING:

 

RSVP DIRECTIONS FOR MEDIA ONLY:

To RSVP and attend the press conference virtually, please email press@michigan.gov with your first and last name and outlet.

 

Members of the general public DO NOT need to RSVP to view the press conference.

 

RSVPs will be considered in the order they are received and space is limited.

To be considered, RSVPs must be received by 11:00 AM TODAY

 

If your participation is confirmed you will receive a confirmation email from our office with further directions.