LANSING – To raise awareness on Computer Security Day, Michigan Attorney General Dana Nessel is reissuing a consumer alert on computer ransomware. Ransomware is a form of malware that threatens the security of your electronic devices when it gains access to the device. It then encrypts and disables the entire operating system or individual files, locking a user out of their systems and preventing access to their information.

One of the most common paths to a ransomware infection is downloading malware by opening an attachment or clicking on a link in an unsolicited email. These emails trick users by pretending to be from a source they trust, which is also known as phishing.

“Cybercriminals are becoming more and more sophisticated,” Nessel said. “To protect yourself, take the time to understand ransomware attacks and learn ways to protect yourself from bad actors.”

There are a number of actions residents can take to protect against ransomware:

• Make sure all your devices are protected with comprehensive security software and keep all software up to date.
• Update software often, as patches for flaws are typically included in each update.
• Don’t respond to emails or text messages from people you don’t know, and only download applications from trusted sources.
• Never click on links or open attachments in unsolicited emails.
• Avoid using public Wi-Fi networks, since many of them are not secure, and cybercriminals can snoop on your internet usage.
• Back up your data onto an external hard drive or cloud regularly.
• Remember to unplug your external device when not in use as some malware can also infect devices attached to your computer.
• Never use USB sticks from unknown sources.

Visit the Stop Ransomware webpage for additional guidance regarding ransomware.

To file a complaint with the Attorney General, or get additional information, contact:

Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
517-335-7599
Fax: 517-241-3771
Toll free: 877-765-8388
Online complaint form